Infrastructure Remediation
100 plus IT remediation issues on the initial backlog with circa 20 highest priority issues identified. None of the issues had been sized
Negative Interest Rates
A request from the PRA for specific information about the client's readiness to deal tactically with a zero or negative Bank of England Base Rate (BBR).
PSD2 E-Commerce SCA
New European legislation requires all payment service providers to use multi-factor authentication for online transactions unless
Digital failure demand – The hidden cost of poor design
A few years ago, I ran a Customer Insight exercise into a major bank’s Digital Rollout programme
2020: A Year of Revelation
To describe 2020 as a year in which companies have had to wake up to new realities is an understatement.
A service without value is too expensive… no matter how low the cost
Imagine you’re catching a flight, for business or leisure, it doesn’t matter which. You have somewhere you need to be. You bought the tickets a few weeks before, and you’re ready to go