Systems Thinking and getting to the church on time!
Despite my long experience in IT programmes, I'm a cynical observer of technology. While I acknowledge its potential, I find fault in our tendency to view it as the ultimate solution to all problems. Rather than addressing underlying systemic issues,
Infrastructure Remediation
100 plus IT remediation issues on the initial backlog with circa 20 highest priority issues identified. None of the issues had been sized
Negative Interest Rates
A request from the PRA for specific information about the client's readiness to deal tactically with a zero or negative Bank of England Base Rate (BBR).
PSD2 E-Commerce SCA
New European legislation requires all payment service providers to use multi-factor authentication for online transactions unless
Digital failure demand – The hidden cost of poor design
A few years ago, I ran a Customer Insight exercise into a major bank’s Digital Rollout programme
2020: A Year of Revelation
To describe 2020 as a year in which companies have had to wake up to new realities is an understatement.
A service without value is too expensive… no matter how low the cost
Imagine you’re catching a flight, for business or leisure, it doesn’t matter which. You have somewhere you need to be. You bought the tickets a few weeks before, and you’re ready to go
Change Agility
With increasing demand on businesses to rapidly deliver change to remain competitive and keep up with regulation, looking beyond the constraints of internal resources and skills becomes an increasingly attractive proposition.