Project Governance
With increasing demand on businesses to rapidly deliver change to remain
Infrastructure Remediation
100 plus IT remediation issues on the initial backlog with circa
Negative Interest Rates
A request from the PRA for specific information about the client's
PSD2 E-Commerce SCA
New European legislation requires all payment service providers to use multi-factor
Digital failure demand – The hidden cost of poor design
A few years ago, I ran a Customer Insight exercise into
2020: A Year of Revelation
To describe 2020 as a year in which companies have had
A service without value is too expensive… no matter how low the cost
Imagine you’re catching a flight, for business or leisure, it doesn’t
Change Agility
With increasing demand on businesses to rapidly deliver change to remain